FAQ

Aurora FAQ's - Everything You Need to Know

About Aurora Products

What is Aurora?

Aurora is India's premium aesthetic lifestyle brand specializing in mood lighting, handcrafted home decor, and thoughtfully curated products that help you create beautiful, peaceful spaces. We believe your environment should match your emotions.

What products do you offer?

We offer a curated collection of:

  • Mood Lamps & Lighting - LED lamps with multiple color modes and brightness settings
  • Handcrafted Home Decor - Artisan-made pieces for aesthetic home styling
  • Lifestyle Accessories - Products that enhance your daily rituals and spaces
  • Gift Collections - Specially curated items perfect for meaningful gifting

What makes Aurora different from other lighting brands?

Aurora isn't just about brightness - it's about creating the right atmosphere for your emotions. Our products are designed specifically for young Indians who value aesthetics, self-care, and meaningful connections. Every Aurora product is chosen or crafted to enhance your mood and daily rituals.

Product Features & Technical

How many color modes do Aurora lamps have?

Our Aurora lamps typically feature 16+ colors with adjustable brightness levels, breathing patterns, and static modes. Specific features vary by model - check individual product descriptions for exact specifications.

Are Aurora lamps rechargeable?

Yes! Most Aurora lamps come with built-in rechargeable batteries and USB charging cables. Full charge typically lasts 8-12 hours depending on brightness settings and usage patterns.

Do Aurora lamps work with apps or remote controls?

Select Aurora models include remote controls and some feature app connectivity. Check individual product pages for specific control options available with each lamp model.

Are Aurora products safe to use?

Absolutely! All Aurora products meet Indian safety standards. Our LED lamps are low-heat, energy-efficient, and safe for extended use. Always follow the care instructions provided with each product.

Ordering & Delivery

Do you deliver across India?

Yes! We deliver to all major cities and towns across India. Delivery typically takes 3-7 business days depending on your location.

What are the shipping charges?

  • Free shipping on orders above ₹999
  • Standard shipping charges apply for orders below ₹999
  • Express delivery options available in select cities

How can I track my order?

Once your order is shipped, you'll receive a tracking link via SMS and email. You can track your Aurora package in real-time until it reaches you.

What if my product arrives damaged?

We take great care in packaging, but if your Aurora product arrives damaged, please contact us within 24 hours with photos. We'll arrange immediate replacement at no extra cost.

Gifting & Occasions

Are Aurora products good for gifting?

Aurora products are perfect for gifting! They're especially loved for:

  • Birthdays - Personal and memorable
  • Relationships - Romantic and thoughtful
  • Housewarmings - Practical yet beautiful
  • Festivals - Modern and meaningful
  • Long-distance relationships - Helps maintain connection

Do you offer gift wrapping?

Yes! We offer beautiful gift wrapping options at checkout. Our packaging is Instagram-worthy and reflects Aurora's aesthetic brand values.

Can I send a gift directly to someone?

Absolutely! During checkout, simply enter the recipient's address. You can also include a personalized message that we'll include with the package.

Returns & Warranty

What's your return policy?

We offer a 7-day return policy from delivery date. Products must be in original condition with all accessories. Return shipping is free if the product is defective or damaged.

Do Aurora products come with warranty?

Yes! All Aurora lamps come with a 6-month warranty covering manufacturing defects. Handcrafted items have specific warranty terms mentioned on product pages.

How do I return a product?

Contact our customer care team with your order number. We'll guide you through the simple return process and arrange pickup if needed.

Payment & Pricing

What payment methods do you accept?

We accept:

  • UPI (GPay, PhonePe, Paytm)
  • Credit/Debit Cards
  • Net Banking
  • Cash on Delivery (available in select cities)
  • Digital Wallets

Do you offer discounts or coupon codes?

Yes! Follow us on social media for regular discount codes. New customers often get special welcome offers. Current active codes are displayed on our website homepage.

Is Cash on Delivery available?

COD is available in major cities with a small handling fee. COD orders require phone verification before dispatch.

Care & Maintenance

How do I clean my Aurora lamp?

  • Use a soft, dry cloth to wipe the exterior
  • For deeper cleaning, use slightly damp cloth (never wet)
  • Avoid harsh chemicals or abrasive materials
  • Clean charging ports gently with a dry cotton swab

How long do Aurora LED lights last?

Our LED lights are designed to last 25,000+ hours with normal usage. That's approximately 8-10 years of regular evening use!

Can I replace parts if something breaks?

For select models, replacement parts may be available. Contact customer care with your model details for specific part availability and pricing.

Customer Support

How can I contact Aurora customer support?

  • Email: Vernish@epicsolution.in
  • WhatsApp: +919462559993
  • Instagram: @myaurora (DM us!)
  • Phone: +919462559993(10 AM - 7 PM, Mon-Sat)

What are your customer support hours?

Our team is available Monday to Saturday, 10 AM to 7 PM IST. We typically respond to emails and messages within 2-4 hours during business hours.

Do you have physical stores?

Currently, Aurora operates primarily online to keep prices accessible. However, we participate in select pop-up events and exhibitions. Follow our social media for location updates!

Brand & Community

Can I become an Aurora influencer or affiliate?

We love partnering with creators who align with Aurora's aesthetic and values! DM us on Instagram with your content portfolio, and our team will review collaboration opportunities.

How can I share my Aurora moments?

Tag us @myaurora on Instagram and use #MyAurora to share your beautiful spaces and moments. We love featuring customer content on our stories!

Do you have a newsletter or updates?

Yes! Subscribe to our newsletter on the website for:

  • New product launches
  • Exclusive discount codes
  • Home decor tips and inspiration
  • Behind-the-scenes brand content

Still Have Questions?

If you can't find your answer here, we're always happy to help! Reach out through any of our contact methods, and our Aurora family will assist you in creating the perfect atmosphere for your space.

Remember: Aurora isn't just about products - it's about creating moments and memories that light up your life! ✨